Sitebuddyz ltd guarantees that for a period of 12 months from the date of purchase its products will be free from defects in materials and workmanship.
Sitebuddyz ltd agrees to provide for the repair or at its option, the replacement of a defective product. Sitebuddyz ltd reserve the right to replace defective parts, or the product with new or refurbished items. Items that are replaced become the property of Sitebuddyz ltd.
To benefit from this guarantee, any fault that occurs must be notified to Sitebuddyz Ltd within one year from the date the product was purchased. Proof of purchase, such as a receipt or invoice, must be provided.
If the product is exchanged, the replacement will be covered by the unexpired portion of the original guarantee.
In the unlikely event of a Sitebuddyz product requiring repair, please email sales@sitebuddyz.com with the following information:
- Proof of purchase ie your purchase receipt or your order confirmation number
- A description of the defect and details of when it was first noted.
- A photograph or video of item which illustrates the issue.
We do not accept liability for any items returned to us without prior notification so please do not return products to us without contacting us first.
Please also note that we cannot accept responsibility for loss or damage in transit. Please ensure the products are sent with a tracked service.
This guarantee shall only apply to faults that are due to inferior workmanship or materials. It does not cover faults or damage caused by accident, misuse, fair wear and tear, neglect (in particular to threaded parts), tampering with the product, or repair other than by Sitebuddyz ltd or appointed agent.
Our guarantee does not include coverage for loss of any materials with respect to which Sitebuddyz products were used.
Products that have not been used or maintained in accordance with the Instructions and/or User Guide available on the website will not be covered.
This product is intended for domestic and trade use and the guarantee applies equally.
No person has the authority to vary the terms and conditions of this guarantee.
This guarantee if offered in addition to your statutory rights, and does not affect these rights in any way.